United States Return Policy
We happily accept unworn merchandise with all tags attached within 30 days of the ship date for a full refund or credit for all qualifying orders. For our international return policy, please view or International policy.
UNITED STATES RETURN SHIPPING PROCESS
To return your order, please include the original invoice, as well as any gift with purchase if applicable. Qualifying orders include a pre-paid USPS return label so you can easily send us your purchase. We are not responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to:
Khailo Returns
110 Chestnut Ridge Road
Suite 153
Montvale, NJ 07645
REFUNDS
You will receive an email notification from Khailo when we receive and process your return. Please allow 20 business days for your return to be processed.
EXCHANGES
At this time, we can only process exchanges for the same item.
PRICES ARE SUBJECT TO CHANGE
Khailo gladly honors a one-time sale price adjustment on full-priced merchandise within seven (7) days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to customerservice@khailo.com within the seven day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.
LOYALTY POINTS
Loyalty Points are for one-time use and non-refundable. If you return an order, the Loyalty Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total refund.
INTERNATIONAL ORDERS
Please see here for our international return policy.
NON-QUALIFYING ORDERS PERSONALIZED
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and FINAL SALE only.
SALE ITEMS
Items purchased on sale are FINAL SALE only.
GIFT WITH PURCHASE
If you received a free gift with you purchase, please include it with your return, or your refund will be adjusted for the retail price of the gift.
